Refund Policy
Thank you for shopping with Luminate Extract!
Due to the nature of our products, we have a strict but fair refund and replacement policy to ensure safety, compliance, and customer satisfaction.
🔹 No Refunds on Used or Opened Products
All sales are final once an order has been shipped and received in good condition. We do not offer refunds on any used, opened, or tampered cannabis products for safety and hygiene reasons.
🔹 Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery.
To qualify for a replacement or partial refund:
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Email us on live chat with:
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Your order number
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Photos of the product(s) and packaging
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A brief explanation of the issue
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We will review your request and respond within 1–2 business days.
🔹 Non-Delivery Issues
If your package shows as delivered but you didn’t receive it:
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Please check with neighbors or your local post office first
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If still unresolved, contact us within 48 hours of the delivery notice
Luminate Extract is not responsible for stolen packages marked as delivered, but we will do our best to assist.
🔹 Canceling an Order
If you need to cancel an order, contact us immediately at on live chat
Orders cannot be canceled once they have been processed or shipped.
📬 Need Help?
Reach out to our customer care team on live chat
Response Time: 24–48 hours
Privacy Policy
At Luminate Extract, your privacy is our priority. We are committed to protecting your personal information and using it responsibly.
🔹 What We Collect
When you place an order or create an account, we may collect:
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Name
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Shipping & billing address
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Email address
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Phone number
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Payment info (securely processed through third-party platforms)
🔹 How We Use Your Info
We only use your information to:
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Process and ship your orders
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Contact you about order updates
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Improve your shopping experience
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Send exclusive updates or offers (only if you opt in)
🔹 We Do NOT:
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Sell or share your personal data with third parties
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Store your payment details on our servers
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Send spam
All payments are processed through secure third-party systems like Cash App, PayPal, and Coinbase, and we never see your card or wallet details.
🔹 Cookies & Analytics
Our website may use cookies to track traffic, improve loading speed, and personalize your shopping experience. You can disable cookies anytime in your browser settings.
🔹 Third-Party Services
Our site may contain links to trusted third-party services. We are not responsible for the privacy practices of those sites.
🔹 Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us on live chat