Shipping policy

our Shipping Policy | Luminate Extract

At Luminate Extract, we’re committed to getting your order to you safely, quickly, and discreetly. Please review our shipping policy below for all the details on how we handle fulfillment, tracking, and delivery.

 Order Processing

• Processing Time: Orders are processed within 6 hours after payment confirmation.

• Business Days: Monday through Friday, excluding holidays.

• Cutoff Time: Orders placed after 3 PM PST will begin processing the next business day.

 Shipping Locations

• We currently ship to all U.S. states where hemp-derived products are legal.

• We do also ship to P.O. Boxes or states that restrict the sale or use of cannabis-related products

 Shipping Options & Rates

All shipments include discreet packaging to protect your privacy.

 Tracking & Notifications

Once your order is shipped, you’ll receive a shipping confirmation email with your tracking number. You can track your package directly from the link provided.

Tracking issues? Contact us at: live chat

 Discreet & Secure Shipping

We respect your privacy. All orders are shipped in plain packaging with no product names or branding on the outside. Our return address will not indicate cannabis-related content.

 Lost, Stolen, or Delayed Packages

While we strive to ensure prompt and secure delivery, Luminate Extract is not responsible for:

• Lost or stolen packages after delivery

• Delays caused by carriers (USPS, UPS, FedEx)

• Incorrect shipping information provided at checkout

If your package is delayed or missing, contact the carrier directly or email us for help filing a claim.

❗ Legal Disclaimer

All shipments comply with federal regulations regarding hemp-derived cannabinoids. However, Luminate Extract is not liable for items seized due to local state laws. Buyers are responsible for ensuring the legality of products in their delivery area.

Thank you for choosing Luminate Extract. We appreciate your trust and support!